
Questions? We've got answers
How fast does it warm up?
How fast does it warm up?
It starts warming as soon as you switch it on and is cosy within minutes. The thermostat then holds a steady temperature.
Is it safe to sit on all day?
Is it safe to sit on all day?
Yes. Thermostat control stops it from overheating, and the Classic has automatic power-off so it won't keep running if you forget it. Keep it away from young children and don't use it while sleeping.
Does it switch off by itself?
Does it switch off by itself?
The Classic has a built-in automatic power-off timer. You can also switch either version off on the controller at any time.
How is it powered?
How is it powered?
The Classic plugs into a wall socket and arrives with the right plug, or a plug adapter, for your country. The Premium runs on USB, so you can plug it into a laptop, a power bank or any USB wall adapter.
Will it work in my country?
Will it work in my country?
Yes. Both versions work in every country we ship to, including the US, Canada, UK, Australia, Europe, the UAE and New Zealand. The Premium is USB so it works anywhere, and the Classic comes with the right plug or adapter for your country.
How do I clean it?
How do I clean it?
Unplug it first, then spot clean with a damp cloth and mild soap. Don't machine wash or soak the heating pad, and let it dry completely before using it again.
Will it work in my country?
Will it work in my country?
Yes. Both versions work in every country we ship to, including the US, Canada, UK, Australia, Europe, the UAE and New Zealand. The Premium is USB so it works anywhere, and the Classic comes with the right plug or adapter for your country.